SpiceJet is facing fresh trouble after Dubai Airports suspended the airline's check-in services over unpaid dues of approximately ₹35.8 crore (14 million UAE dirhams). The action took place on November 12 and resulted in the cancellation of four flights scheduled to operate from Dubai to Indian cities.
The affected flights were bound for Amritsar, Jaipur, Mumbai and Delhi. Instead of carrying passengers, the aircraft reportedly operated as empty ferry flights. However, two other flights to Ahmedabad and Delhi were allowed to depart after receiving prior clearance.
Four Flights Cancelled
The suspension of check-in services disrupted SpiceJet's operations at Dubai Airport. The airline had reportedly failed to clear its outstanding dues since October 13. The Dubai Civil Aviation Authority also reportedly summoned the airline's station manager over the handling of passenger announcements during the disruption.
Passengers Complain About Poor Communication
The cancellations have added to passengers' frustration over delayed refunds and poor customer support. Vivek Singh, whose Varanasi-Mumbai journey was affected, said his travel plans were disrupted after the flight was suddenly cancelled.
Another passenger, Lakshay Singhal, claimed he was still waiting for a refund after his Bengaluru-Delhi flight was cancelled on October 23. Passengers have also raised concerns about having to manage refund requests themselves, possible cancellation charges and a lack of response from SpiceJet and travel platforms such as EaseMyTrip.
SpiceJet Responds, Board Meeting on November 18
SpiceJet has confirmed that refunds have been issued to travel agents and said it is working with the concerned authorities to resolve the Dubai airport issue. Meanwhile, the airline has scheduled a board meeting for November 18 to discuss plans for raising fresh capital.
The latest disruption comes amid continuing concerns over flight cancellations, refunds and passenger services. The airline's next steps will be important in restoring normal operations and addressing customer complaints.